About our customer

In Crew we work with different clients around the world. One of our values is to share with our candidates really good opportunities.

In most of the cases, we work with contractor dynamic, USD payment, and remote positions. And in all of the cases, your contract will be directly with the client.

We will consider your experience and contact you to move forward and talk about the best match for you, considering your background, expectations and the caracteristics of our clients.

Can't wait to get to know you!

Job Summary

A customer's success manager is responsible for managing relationships with clients, understanding their needs and goals, and ensuring that their expectations are met in a timely and effective manner. 

Job Responsibilities

• Building and maintaining strong relationships with clients. (Leads kick off, follow-up, and status meetings)
• Developing a deep understanding of the client's business, products or services, and goals.
• Identifying opportunities for growth and expansion within the client's business.
• Communicating with clients to ensure that their needs are being met and their expectations are being exceeded.
• Collaborating with internal teams to ensure that the client's needs are being addressed.
• Providing regular reports to clients on their account performance and progress towards their goals.
• Responding to client inquiries and requests in a timely and professional manner.
• Developing and implementing account strategies that align with the client's goals.(Sets delivery strategy & leads delivery timelines)
• Managing contracts and negotiations with clients.
• Manages KCS (monitor customer health and identify customer churn risks)
• Ensuring that clients are satisfied with the services or products they receive and addressing any issues or concerns that arise.

Job Requirements

• Excellent communication skills in English.
• Customer Service oriented.
• Must be able to identify opportunities for upselling or cross-selling services to existing clients.
• Organized, detail-oriented, and able to manage their time effectively.
• Analytical Skills to analyze data and identify patterns or trends to inform decision-making and improve client relationships.
• Good understanding of the Technology Industry.
• Should have a good handling of Contract management, specifically related to Professional Services.
• Teamwork: ability to collaborate and work well with others
• Problem-solving
• Adaptability: should be flexible and able to adapt to changing situations and client needs.
• Strategic thinking
• Technical Skills: Good handling of CRM tools would be desirable.